Privacy Policy

Last updated: 15th July 2024

1. Introduction

Welcome to theorphic.shop (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with us in any way.

We take your privacy seriously and have developed this policy to provide you with a clear understanding of our data practices. By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register on our website
• Place an order
• Subscribe to our newsletter
• Contact us for support
• Participate in surveys or promotions
• Leave reviews or comments

This information may include:

• Name
• Email address
• Phone number
• Postal address
• Payment information (credit card number, billing address)
• Order history
• Communication preferences

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and usage. This information may include:

• IP address
• Browser type and version
• Operating system
• Device type and model
• Time zone setting
• Pages viewed and time spent on pages
• Referring website or source
• Search terms used to find our website
• Click patterns and interactions with our site

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

• Social media platforms, if you interact with us through these platforms
• Business partners or affiliates
• Public databases or directories

3. How We Use Your Information

We use your personal information for various purposes, including:

3.1 To Provide and Maintain Our Service

• Process and fulfill orders
• Manage your account
• Provide customer support
• Respond to inquiries and requests

3.2 To Improve and Personalize Our Service

• Analyze usage patterns and trends
• Develop new products, services, and features
• Personalize your experience on our website

3.3 For Marketing and Communication

• Send promotional emails and newsletters (with your consent)
• Conduct surveys and collect feedback
• Provide updates about our products and services

3.4 For Legal and Security Purposes

• Comply with legal obligations
• Enforce our terms and conditions
• Detect, prevent, and address fraud or security issues

4. Cookies and Tracking Technologies

4.1 Types of Cookies We Use

We use various types of cookies and similar tracking technologies, including:

• Essential cookies: Necessary for the website to function properly
• Analytical cookies: Help us understand how visitors interact with our website
• Functional cookies: Remember your preferences and settings
• Advertising cookies: Deliver personalized advertisements

4.2 How We Use Cookies

Cookies and tracking technologies help us:

• Understand and save user preferences
• Keep track of advertisements
• Compile aggregate data about site traffic and interactions
• Enhance and personalize your browsing experience

4.3 Cookie Management

You can control cookies through your browser settings and other tools. However, disabling cookies may limit your ability to use certain features of our website. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

5. Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Operating our website
• Conducting our business
• Providing services to you

These service providers may include:

• E-commerce platform providers
• Payment processors
• Analytics services
• Email marketing services
• Customer support tools

These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information. They are not allowed to use your data for any other purpose.

6. Data Retention

We retain personal information as follows:

• For customers with accounts: Indefinitely, unless you request deletion
• For guest checkouts: 90 days after order completion

We may retain certain information for longer periods if required by law or for legitimate business purposes, such as:

• Financial records for tax purposes
• Dispute resolution
• Fraud prevention

7. Your Rights and Choices

Under applicable data protection laws, you have certain rights regarding your personal information:

7.1 Access

You have the right to request a copy of the personal information we hold about you.

7.2 Correction

You can request that we correct any inaccurate or incomplete personal information.

7.3 Deletion

You can ask us to delete your personal information in certain circumstances.

7.4 Restriction

You can request that we restrict the processing of your personal information.

7.5 Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format.

7.6 Objection

You can object to our processing of your personal information in certain circumstances.

To exercise these rights or request access to your personal information, please contact our Data Protection Officer at [email protected]. We will respond to your request within the timeframe required by applicable law.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable laws.

9. Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

10. International Data Transfers

We are based in the United States and process all data within the US. We do not transfer personal data outside the United States.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated “Last updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

Charlotte Burke
Email: [email protected]

We will make every effort to respond to your inquiry promptly and thoroughly.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United States. Any disputes relating to this policy will be subject to the exclusive jurisdiction of the courts in the state of Delaware, US.

14. Your Consent

By using our website and providing your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. By engaging with our advertisements, promotional emails, or other marketing materials, you acknowledge that these may contain outdated pricing. You consent that the price listed on our website at the time of purchase will prevail over any previous advertised price. If you do not agree with the terms of this policy, please do not use our website or provide any personal information.